Hopeless doesn't have a radio department, so it has nothing to do with them. A major pushed their songs to radio, Hopeless had zero involvement in that process whatsoever. They peaked at about 70, if I'm not mistaken.
The record didn't have a hit, plain and simple. There was no "Sugar We're going Down", "Great Escape" or "Swing Swing" on it. That is no one else's fault except theres...especially given the co-writes and produces they had lined up for that record.
Jumping into the studio this quickly is the best thing they can do to hopefully redeem from the mainstream swing and miss of "Nothing Personal".