^ I know this is coming out of nowhere, but did you order the Kickstarter package or anything deluxe? Even if not, they're shipping out everything themselves and packing up hundreds by hand...I know, because I helped them with it in their office.
Point is, please be patient. They're running entirely without management or distribution to help them.
I ordered the physical album/poster preorder, and I completely understand. I applaud the people/interns that are helping Ace and company with this.
Also, I have vowed to myself to not listen to this album until it arrives. I have the willpower.