That doesn't seem right. Is it really just their 'bubbly' personality? Do they have college degrees? Are they older? More experience? Women? What's the deal?
They do have college degrees, but that hardly matters seeing as it's a coffee shop; our district manager doesn't even have one. They are both the same age, one male and one female, and have each had some leadership experience at previous jobs like me. My GM has only cited my personality as reason for my retention, saying my introversion makes me less approachable and less favoured to work with by others.